Volunteer Vacancy – Helpline Advisor

by / Wednesday, 26 November 2014 / Published in Vacancies

About the role

We are an independent and highly respected social inclusion charity based in Maidstone, Kent. In this office-based role you will help to deliver Unlock’s peer-led Helpline, by providing advice and support by telephone, email, and letter, and producing information for our online Information Hub.

We’re looking for somebody who…

  • Is a person with past convictions
  • Is a confident person with experience in a customer-facing role
  • Has a passion for making a difference and challenging inequality
  • Loves working in a small team but who is self-motivated enough to excel without heavy supervision
  • Has excellent verbal, written and research skills and are able to communicate effectively with a wide range of people
  • Is confident using computers (including use of internet and emails)
  • Is able to commit to volunteering 2 days per week for at least 6 months
  • Lives near to our Maidstone office – Travel costs can be covered where agreed in advance (up to a maximum of £15 per day).


  • Closing date – 16th December 2014
  • The Role Description provides more information about this position.
  • If you wish to apply, please complete an Volunteer Application Form and return along with a covering letter.
  • Send your application by email to admin@unlock.org.uk or post it to Unlock, MCSC, 39-48 Marsham Street, Maidstone, ME14 1HH.

For more information about vacancies at Unlock, click here.

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