“Accurate, reliable, honest and non-judgemental advice from people who can understand where you’re coming from”

How theHelpline works

Frequently asked questions

Helpline evaluation

Read about an independent analysis and evaluation that we carried out on our helpline.

Latest helpline news


People we've helped



What people have said about our helpline
  • Your helpline is doing a truly wonderful job in helping people like me who have made a mistake, paid the price, but do not want to be penalised for the rest of their lives
    Person with convictions // Client of our helpline
  • When I first got in touch with you I was very low, but you gave me the emotional support and encouragement I needed. I had felt very isolated but knowing that someone else was there who knew what I was going through kept me going. I don’t know if I’d be here today if it wasn’t for Unlock.
    Person with convictions // Client of our helpline
  • I am tired of running away from my past. Unlock has been a critical first step in this process. You have provided me with clear, unambiguous guidance. As far as I am aware you are the only body/charity/website that offers the type of detail that is necessary for me to go forward.
    Person with convictions // Client of our helpline
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