We welcome people interacting with us on social media, and as an inclusive organisation, we welcome contributions from a wide range of people.
You can interact with us on social media by:
- Tweeting to us (public) or sending us a message (private) – see below for more details
- Posting on our Facebook page (public) or sending us a message (private)
- Posting on a YouTube video of ours (public)
- Posting on our LinkedIn page (public)
- Posting a comment on our website using Disqus – see here for more details
- Sharing our photos on Flickr
Please note: We generally don’t provide advice to individuals via open social media. This is for a range of reasons, including to protect your privacy. If you contact us for advice via open social media, we will normally suggest you message us directly or contact our helpline.
Using social media wisely
It’s important to understand the implications of using social media.
In particular, many people use it in the belief that they’re anonymous – this is often not the case. For people with convictions, this is important because using your real name and personal details runs the risk of people finding out about things you’d rather they didn’t know.
It’s also common for people to behave differently online to how they might do face-to-face. This can include acting inappropriately and being offensive/abusive towards others. Although we wish this wasn’t the case, it can happen.
On the rare occasions where we believe that our social media sites are being abused, we reserve the right to take appropriate action. This may include blocking users or reporting users to the site’s administrators. This may happen, for example, where an individual is ‘trolling’ our social media, or being aggressive and/or insulting either towards Unlock or those that we work with. More information about how we may moderate comments left on our social media and our websites can be found here.
How we manage our social media
We read all comments and messages left on our social media. However, due to resource constraints, we will not be able to reply individually to all of them.
We generally don’t provide advice to individuals via open social media. This is for a range of reasons, including to protect your privacy. If you contact us for advice via open social media, we will normally suggest you message us directly or contact our helpline.
Our house rules
We encourage everyone to have their say. But to ensure we have a safe space that reflects our diverse, inclusive and respectful approach to our mission, we ask that you follow our house rules. If these rules are not observed, we reserve the right to potentially delete posts and comments, block accounts, and report those who don’t adhere to the house rules.
Please think before you post, be considerate in the same way that you would be in real life, and remember that there are humans behind every social media account.
These are the things we will not tolerate:
- Racism, sexism, homophobia, transphobia including trans-exclusionary behaviour
- Hate, aggression or abuse
- Libellous content
- Misleading content (we always take an evidence-based approach)
- Sales posts
- Religious intolerance
- Offensive or distressing content (including but not limited to violent or pornographic content)
- Sharing (or seeking) contact details of individuals (e.g. telephone numbers, email addresses, personal websites).
Our approach to Twitter
The @unlockcharity account is managed by the staff at Unlock.
If you follow @unlockcharity, you can expect tweets covering:
- News stories and press releases
- Updates on recent developments relating to people with convictions, criminal records and disclosure
- Re-tweets of key news, announcements or opinions from others
Replies and direct messages
We welcome feedback from followers and will read all @ replies. However, we will not always be able to reply individually to all of the messages we receive via Twitter, because of resource constraints. Sending messages to our Twitter feed will not be considered as contacting Unlock for any official purpose. Please use the appropriate contact channel.
We will follow organisations and individuals of relevance and where appropriate. We will cease to follow accounts we believe are malicious or spam. The fact that we follow a Twitter account does not imply endorsement of any kind. We will not automatically follow an account that follows us.
We are a small team with multiple priorities and limited hours. We aim to be online every day from Monday to Friday, but there may be times when it takes us a while to respond. At the weekend, we will only respond to genuinely urgent matters. Please send any questions or concerns to email@example.com.
Individual members of the team also have their own twitter accounts (@chrisstacey, @julieharmsworth, @rachelrosetynan, @debs_sadler and @SamPoliticalAn1) where they tweet in a personal professional capacity)
If you have any questions about our use of social media, please email firstname.lastname@example.org.