Jenny contacted Unlock after she’d made a claim on her insurance: “My car was stolen a year or so ago and my house was damaged as they smashed the window to steal the car keys. As a result, I had to have my locks changed overnight. I put in a claim to my insurers. The

In 2009, the case of arson victim Michelle Hooley made front-page national news. A short and tumultuous marriage led to her request for divorce. When her estranged husband burned down her house, her insurers saved the day. After 18 months in temporary accommodation with her children, an anonymous phone call informed the insurer that, four

David wrote to us after reading in the problem pages of a newspaper about somebody whose son had just been released from prison and, as a result, their home insurers didn’t want to renew their insurance. He contacted us, knowing that, due to his recent conviction, he was in a similar situation. We provided him

Fraser contacted Unlock after encountering lots of employment rejections since he had received a driving conviction 5 years ago. He worked in healthcare and found it really hard to understand how his conviction related in any way to his work. Prior to the conviction, Fraser had always been successful in any interview he attended but

Jane contacted Unlock as she was extremely concerned about a DBS check she needed for her new job. One year earlier she had walked out of a shop with a make-up tester and was stopped by a police woman and issued with a ‘yellow ticket’. The police woman told her that it wasn’t a conviction

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