theHelpline

Read about an independent analysis and evaluation that we carried out on our helpline.

31/03/2020in Case work, Helpline, News & Media, News on Unlock's work for individuals, Support case studies
Some examples of people we’ve helped
Looking back over the last couple of months, we’ve written up a few examples of the people we’ve helped. We hope they give a good idea of how we help people. However, more importantly than our role, we think that these examples show how people with convictions are able to overcome some of the barriers...
06/01/2020in Case work, Helpline, News & Media, News on Unlock's work for individuals, Support case studies
Some examples of people we’ve helped
Looking back over the last couple of months, we’ve written up a few examples of the people we’ve helped. We hope they give a good idea of how we help people. However, more importantly than our role, we think that these examples show how people with convictions are able to overcome some of the barriers...

31/03/2020in Case studies - Helpline
Case study – Felix – I’m now working in my dream job thanks to the information and support I was given by Unlock
After working for a bank for several years, Felix had applied for a new role as a mortgage broker. The bank had carried out a basic DBS check when Felix was initially employed but, as his convictions were spent, nothing was disclosed on his certificate. However, he had recently discovered that his new role would...
31/03/2020in Case studies - Helpline
Case study – Caleb – Knowing that it was possible to challenge an ineligible criminal record check led to me getting a job in the NHS
Caleb contacted our helpline as he was concerned that a recruitment agency were going to carry out an ineligible criminal record check. Caleb explained that he had a spent conviction for criminal damage from 2016. He’d always been very embarrassed about it and found it difficult to talk about and, it was for this reason...

What people have said about our helpline

Your helpline is doing a truly wonderful job in helping people like me who have made a mistake, paid the price, but do not want to be penalised for the rest of their lives
Person with convictions // Client of our helpline
When I first got in touch with you I was very low, but you gave me the emotional support and encouragement I needed. I had felt very isolated but knowing that someone else was there who knew what I was going through kept me going. I don’t know if I’d be here today if it wasn’t for Unlock.
Person with convictions // Client of our helpline
I am tired of running away from my past. Unlock has been a critical first step in this process. You have provided me with clear, unambiguous guidance. As far as I am aware you are the only body/charity/website that offers the type of detail that is necessary for me to go forward.
Person with convictions // Client of our helpline