theHelpline

Read about an independent analysis and evaluation that we carried out on our helpline.

03/07/2020in Case work, Helpline, News & Media, News on Unlock's work for individuals, Support case studies
Some examples of people we’ve helped
Looking back over the last couple of months, we’ve written up a few examples of the people we’ve helped. We hope they give a good idea of how we help people. However, more importantly than our role, we think that these examples show how people with convictions are able to overcome some of the barriers...
31/03/2020in Case work, Helpline, News & Media, News on Unlock's work for individuals, Support case studies
Some examples of people we’ve helped
Looking back over the last couple of months, we’ve written up a few examples of the people we’ve helped. We hope they give a good idea of how we help people. However, more importantly than our role, we think that these examples show how people with convictions are able to overcome some of the barriers...

03/07/2020in Case studies - Helpline
Case study – Sean – My employer tried to adhere to the General Data Protection Regulation (GDPR) but this just caused more confusion
Sean contacted our helpline for some advice in answering a vetting form which he’d been given by a potential employer. Sean explained that he’d been working for the company as a contractor but was in the process of transferring to being a permanent member of staff. He’d been asked to complete a vetting form which...
03/07/2020in Case studies - Helpline
Case study – Mehmet – Unlock helped me take the steps necessary to achieve my ultimate goal
Mehmet contacted our helpline following an application he’d made for a volunteering role with a well-known charity. Mehmet explained that having recently been accepted by the charity as a volunteer he’d just been told that he would need to have an enhanced Disclosure and Barring Service check prior to starting his training. He was conce...

What people have said about our helpline

Your helpline is doing a truly wonderful job in helping people like me who have made a mistake, paid the price, but do not want to be penalised for the rest of their lives
Person with convictions // Client of our helpline
When I first got in touch with you I was very low, but you gave me the emotional support and encouragement I needed. I had felt very isolated but knowing that someone else was there who knew what I was going through kept me going. I don’t know if I’d be here today if it wasn’t for Unlock.
Person with convictions // Client of our helpline
I am tired of running away from my past. Unlock has been a critical first step in this process. You have provided me with clear, unambiguous guidance. As far as I am aware you are the only body/charity/website that offers the type of detail that is necessary for me to go forward.
Person with convictions // Client of our helpline