theHelpline

Read about an independent analysis and evaluation that we carried out on our helpline.

04/01/2019in Case work, Helpline, News & Media, News on Unlock's work for individuals, Support case studies
Some examples of people we’ve helped
Looking back over the last couple of months, we’ve written up a few examples of the people we’ve helped. We hope they give a good idea of how we help people. However, more importantly than our role, we think that these examples show how people with convictions are able to overcome some of the barriers...
05/10/2018in Case work, Helpline, News & Media, News on Unlock's work for individuals, Support case studies
Some examples of people we’ve helped
Looking back over the last couple of months, we’ve written up a few examples of the people we’ve helped. We hope they give a good idea of how we help people. However, more importantly than our role, we think that these examples show how people with convictions are able to overcome some of the barriers...

04/01/2019in Case studies - Helpline
Case study – Geraldine – Getting clear advice enabled me to successfully challenge an ineligible DBS check
Geraldine contacted our helpline following a job offer teaching adults. Geraldine explained that her employers had initially told her that they would be carrying out a basic Disclosure and Barring Service (DBS) check which she happily agreed to. However, several days later she’d been contacted by the HR department who informed her that on one...
04/01/2019in Case studies - Helpline
Case study – Arthur – Challenging the results of a basic criminal record check carried out by Disclosure Scotland instead of the Disclosure and Barring Service enabled me to keep my job
Following his successful appointment to a job working in a call centre, Arthur had been told by his new employer that he would need to apply for a basic criminal record check. His employer provided him with a link to an online application form which Arthur used to complete the check. On receiving his basic...

What people have said about our helpline

Your helpline is doing a truly wonderful job in helping people like me who have made a mistake, paid the price, but do not want to be penalised for the rest of their lives
Person with convictions // Client of our helpline
When I first got in touch with you I was very low, but you gave me the emotional support and encouragement I needed. I had felt very isolated but knowing that someone else was there who knew what I was going through kept me going. I don’t know if I’d be here today if it wasn’t for Unlock.
Person with convictions // Client of our helpline
I am tired of running away from my past. Unlock has been a critical first step in this process. You have provided me with clear, unambiguous guidance. As far as I am aware you are the only body/charity/website that offers the type of detail that is necessary for me to go forward.
Person with convictions // Client of our helpline