“Accurate, reliable, honest and non-judgemental advice from people who can understand where you’re coming from”

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How theHelpline works

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Frequently asked questions

Report about the evaluation here

Helpline evaluation

Read about an independent analysis and evaluation that we carried out on our helpline.

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People we've helped

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Feedback

What people have said about our helpline

  • Your helpline is doing a truly wonderful job in helping people like me who have made a mistake, paid the price, but do not want to be penalised for the rest of their lives
    Person with convictions // Client of our helpline
  • When I first got in touch with you I was very low, but you gave me the emotional support and encouragement I needed. I had felt very isolated but knowing that someone else was there who knew what I was going through kept me going. I don’t know if I’d be here today if it wasn’t for Unlock.
    Person with convictions // Client of our helpline
  • I am tired of running away from my past. Unlock has been a critical first step in this process. You have provided me with clear, unambiguous guidance. As far as I am aware you are the only body/charity/website that offers the type of detail that is necessary for me to go forward.
    Person with convictions // Client of our helpline
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