theHelpline

Read about an independent analysis and evaluation that we carried out on our helpline.

08/07/2019in Case work, Helpline, News & Media, News on Unlock's work for individuals, Support case studies
Some examples of people we’ve helped
Looking back over the last couple of months, we’ve written up a few examples of the people we’ve helped. We hope they give a good idea of how we help people. However, more importantly than our role, we think that these examples show how people with convictions are able to overcome some of the barriers...
02/04/2019in Case work, Helpline, News & Media, News on Unlock's work for individuals, Support case studies
Some examples of people we’ve helped
Looking back over the last couple of months, we’ve written up a few examples of the people we’ve helped. We hope they give a good idea of how we help people. However, more importantly than our role, we think that these examples show how people with convictions are able to overcome some of the barriers...

04/07/2019in Case studies - Helpline
Case study – Katie – Understanding my rights under the General Data Protection Regulation (GDPR) helped me keep my job
Katie contacted our helpline for some advice around employment after she’d been cautioned by the police for common assault after ‘slapping’ her 7-year old son Jake. Katie explained that this incident had been completely out of character but Jake’s behaviour whilst out having a family meal had been terrible and had included h...
04/07/2019in Case studies - Helpline
Case study – Hilary – Having the confidence to challenge a Public Protection Officer’s decision enabled my son to find employment
Hilary contacted our helpline following an issue that her son Jack was having with his Public Protection Unit officer (PPU). Hilary explained that Jack had been convicted of a sexting offence in 2017 which resulted in him being put on the Sex Offenders Register and receiving a Sexual Harm Prevention Order (SHPO). Since his conviction...

What people have said about our helpline

Your helpline is doing a truly wonderful job in helping people like me who have made a mistake, paid the price, but do not want to be penalised for the rest of their lives
Person with convictions // Client of our helpline
When I first got in touch with you I was very low, but you gave me the emotional support and encouragement I needed. I had felt very isolated but knowing that someone else was there who knew what I was going through kept me going. I don’t know if I’d be here today if it wasn’t for Unlock.
Person with convictions // Client of our helpline
I am tired of running away from my past. Unlock has been a critical first step in this process. You have provided me with clear, unambiguous guidance. As far as I am aware you are the only body/charity/website that offers the type of detail that is necessary for me to go forward.
Person with convictions // Client of our helpline