We welcome people interacting with us on social media, and as an inclusive organisation, we welcome contributions from a wide range of people.
You can interact with us on social media by:
- Tweeting to us (public) or sending us a message (private) – see below for more details
- Posting on our Facebook page (public) or sending us a message (private)
- Posting on a YouTube video of ours (public)
- Posting on our LinkedIn page (public)
- Posting a comment on our website using Disqus – see here for more details
- Sharing our photos on Flickr
Please note: We generally don’t provide advice via social media. This is for a range of reasons, including data protection and privacy issues. If you contact us for advice via social media, we will normally suggest individuals contact our helpline.
Using social media wisely
It’s important to understand the implications of using social media.
In particular, many people use it in the belief that they’re anonymous – this is often not the case. For people with convictions, this is important because using your real name and personal details runs the risk of people finding out about things you’d rather they didn’t know.
It’s also common for people to behave differently online to how they might do face-to-face. This can include acting inappropriately and being offensive/abusive towards others. Although we wish this wasn’t the case, it can happen.
On the rare occasions where we believe that our social media sites are being abused, we reserve the right to take appropriate action. This may include blocking users or reporting users to the site’s administrators. This may happen, for example, where an individual is ‘trolling’ our social media, or being aggressive and/or insulting either towards Unlock or those that we work with. More information about how we may moderate comments left on our social media and our websites can be found here.
How we manage our social media
We read all comments and messages left on our social media. However, due to resource constraints, we will not be able to reply individually to all of them.
We generally don’t provide advice via social media. This is for a range of reasons, including data protection, privacy issues and those responding not always being in a position to provide advice. If you contact us for advice via social media, we will normally suggest you contact our helpline.
Our approach to Twitter
The @unlockcharity account is managed by the staff at Unlock.
If you follow @unlockcharity, you can expect tweets covering:
- News stories and press releases
- Updates on recent developments relating to people with convictions, criminal records and disclosure
- Re-tweets of key news, announcements or opinions from others
Replies and direct messages
We welcome feedback from followers and will read all @ replies. However, we will not always be able to reply individually to all of the messages we receive via Twitter, because of resource constraints. Sending messages to our Twitter feed will not be considered as contacting Unlock for any official purpose. Please use the appropriate contact channel.
We will follow organisations and individuals of relevance and where appropriate. We will cease to follow accounts we believe are malicious or spam. The fact that we follow a Twitter account does not imply endorsement of any kind. We will not automatically follow an account that follows us.
We will generally update and monitor our Twitter account during office hours only, Monday to Friday.
If you have any questions about our use of social media, please email firstname.lastname@example.org.
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